PURCHASE RULES

1. General provisions

1.1. These purchase–sale rules (hereinafter – Rules) define the mutual rights, obligations and liability of MB  FROSTBJORN, legal entity code 307126136, registered address Giedraičių g. 39-R53 (hereinafter – Seller) and the person purchasing goods in the online store frostbjorn.lt (hereinafter – Buyer).
1.2. By placing an order, the Buyer confirms that they have read these Rules, understand them and undertake to comply with them.
1.3. The Seller reserves the right to change the Rules. The version of the Rules valid at the time of placing the order shall apply to the Buyer.

2. Conclusion of the purchase–sale contract

2.1. The purchase–sale contract shall be deemed concluded from the moment the Buyer places an order in the online store and pays for it via the MakeCommerce payment system.
2.2. The order shall be deemed received when the Seller confirms acceptance of the order by e-mail.
2.3. The Seller reserves the right to refuse to fulfill the order if there are suspicions regarding the accuracy of the provided data or possible fraud.

3. Product prices, payment procedure and payment collection

3.1. All product prices are indicated in euros (EUR) including value added tax (VAT); this means VAT is not calculated separately, because the legal entity MB Frostbjorn is not a VAT payer, therefore all product prices are indicated already including VAT.
3.2. The Buyer pays for the goods via the MakeCommerce payment collection system, which includes the following payment methods:

• online banking;

• payment cards;

• other methods offered by MakeCommerce: Swedbank, SEB, Luminor, Citadele, Šiaulių bankas, VISA, Mastercard, Apple Pay, G Pay.
  3.3. If the Buyer chooses to pay electronically, responsibility for data security lies with the MakeCommerce system and the respective banks.
  3.4. The order is started only after full payment has been received.

4. Delivery of goods

4.1. The goods are delivered to the address specified by the Buyer or to a pickup point, depending on the delivery method chosen at the time of ordering.
4.2. Delivery times and fees are provided before confirming the order.
4.3. The Seller is not responsible for delivery delays caused by third parties (e.g., courier services).

5. Product quality and warranties

5.1. The Seller guarantees that the goods sold comply with the requirements of the legal acts of the Republic of Lithuania.
5.2. If the product has manufacturing defects, the Buyer has the right to request replacement with a new product. Within 14 business days. 

6. Returns of goods and withdrawal from the contract

6.1. The Buyer has the right to withdraw from the contract within 14 days from receipt of the goods by notifying in writing via e-mail to [email protected].
6.2. The returned product must be unused, undamaged, in the original packaging.
6.3. The Buyer covers the costs of returning the goods, except when the goods were received with defects.
6.4. Money is refunded within 14 calendar days from the return of the goods and inspection of their condition.

7. Personal data protection

7.1. The Buyer’s personal data are processed in accordance with applicable personal data protection legislation and the Seller’s Privacy Policy.
7.2. Payment data are processed and stored by MakeCommerce, in accordance with its privacy policy (https://makecommerce.net/).

8. Liability

8.1. The Buyer is responsible for the accuracy of the data provided.
8.2. The Seller is not responsible for damage arising from incorrect Buyer data or improper use of the goods.
8.3. The Seller is not responsible for MakeCommerce or third-party system malfunctions due to which it may be temporarily impossible to make payments.

9. Final provisions

9.1. All disputes arising from these Rules shall be resolved through negotiations, and if no agreement is reached – in the courts of the Republic of Lithuania according to the Seller’s registered office location.
9.2. These Rules enter into force from the moment they are published on the website frostbjorn.lt