TERMS AND CONDITIONS OF PURCHASE AND SALE

  1. General Provisions 1.1. These terms and conditions of purchase and sale (hereinafter – the Rules) establish the mutual rights, obligations, and liability of MB "FROSTBJORN", legal entity code 307126136, registered office address Giedraičių g. 39-R53 (hereinafter – the Seller), and the person purchasing goods in the e-shop frostbjorn.lt (hereinafter – the Buyer). 1.2. By placing an order, the Buyer confirms that they have read, understood, and agree to comply with these Rules. 1.3. The Seller reserves the right to amend the Rules. The version of the Rules in force at the time of placing the order shall apply to the Buyer.

  2. Conclusion of the Purchase and Sale Agreement 2.1. The purchase and sale agreement is deemed concluded from the moment the Buyer forms an order in the e-shop and pays for it through the MakeCommerce payment system. 2.2. An order is deemed accepted for execution when the Seller sends a confirmation by e-mail. 2.3. The Seller reserves the right to refuse to execute an order if there are reasonable suspicions regarding the correctness of the submitted data or potential fraud.

  3. Prices of Goods and Payment Procedure 3.1. All prices of goods are indicated in euros (EUR). Since MB "FROSTBJORN" is not a VAT payer, VAT is not additionally calculated or charged. 3.2. The Buyer pays for the goods through the MakeCommerce system using the following methods:

    • Electronic banking (Swedbank, SEB, Luminor, Citadele, Šiaulių bankas);

    • Payment cards (VISA, Mastercard);

    • Other methods: Apple Pay, Google Pay. 3.3. Responsibility for data security during payment lies with the MakeCommerce system and the respective banks. 3.4. The execution of the order begins only after full payment for the goods and their delivery is received.

  4. Delivery of Goods 4.1. The goods are delivered to the address specified by the Buyer or to the selected collection point (parcel locker). 4.2. Precise delivery terms and rates are specified when forming the order. 4.3. The Seller is not responsible for delivery delays caused by the fault of third parties (courier services).

  5. Quality of Goods and Warranties 5.1. The Seller guarantees that the goods comply with the requirements of the legal acts of the Republic of Lithuania. 5.2. If the received item has a manufacturing defect or has been damaged during transportation, the Buyer has the right to demand that the item be replaced with an analogous quality item or that the paid money be refunded. The Seller must be informed about this within 14 days of receipt.

  6. Return of Goods and Withdrawal from the Agreement Important: In accordance with Article 6.228(10) of the Civil Code of the Republic of Lithuania and the Retail Trade Rules, quality perfumery, cosmetics, and toilet preparations are non-exchangeable and non-refundable if the packaging has been damaged or if the product is of good quality. 6.1. The Buyer has the right to withdraw from the agreement and return the goods only if the packaging of the goods has not been opened, the goods have not been used, and their commercial appearance has been preserved. 6.2. In order to return a quality (unopened) item, the Buyer must inform the Seller by e-mail at [email protected] within 14 calendar days of receipt. 6.3. All costs of returning the goods shall be borne by the Buyer, except in cases where defective or incorrectly completed goods are returned. 6.4. The money for the returned goods (excluding delivery costs) shall be refunded within 14 days from the return of the goods to the Seller and the inspection of their condition.

  7. Protection of Personal Data 7.1. The Buyer's data is processed in accordance with the GDPR and the Seller's Privacy Policy. 7.2. Payment data is processed directly by MakeCommerce (https://makecommerce.net/). The Seller does not have access to the Buyer's banking login details.

  8. Liability 8.1. The Buyer is responsible for the correctness of the submitted delivery data. 8.2. The Seller is not liable for damage resulting from improper use of the goods or non-compliance with storage conditions after the transfer of the goods to the Buyer. 8.3. The Seller is not liable for temporary disruptions of the website or payment system.

  9. Final Provisions 9.1. All disputes shall be settled through negotiations. If an agreement cannot be reached, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania. 9.2. These Rules shall enter into force upon their publication on the website frostbjorn.lt.